Insurance Claims Spain — What To Do
Your guide to making a Generali insurance claim in Spain. Step-by-step guidance for motor accidents, home damage, health, life, and more — in plain English. Turner Insurance: your English-speaking claims support team.
Speak to Us About a Claim →Making an insurance claim in a foreign country can feel daunting — especially when paperwork is in Spanish and processes are unfamiliar. This section of the Turner Insurance website gives you clear, step-by-step guidance for each type of Generali claim, written in plain British English.
We cover what to do at the scene of an accident, how to contact Generali, what documentation you need, and what to expect throughout the claims process. For any claim, you can always call us on 966 461 625 and we will guide you through it personally.
Claims Guides by Insurance Type
Select the type of claim below for a full step-by-step guide:
Motor Insurance Claims
Car, van, motorbike and motorhome accidents and breakdowns in Spain. Declaración Amistosa guide, police, repairs and breakdown assistance.
Full motor claims guide → 🏠Home Insurance Claims
Property damage, water leaks, theft, fire and liability claims for your home or holiday property in Spain.
Home claims guide → 🏥Health Insurance Claims
How to use your Generali health cover in Spain — GP appointments, specialists, hospital admissions, emergencies and reimbursements.
Health claims guide → ❤️Life Insurance Claims
What beneficiaries need to do when making a life insurance claim — documentation, timelines and Generali contacts.
Life claims guide → 🌹Funeral Insurance Claims
How to activate a Generali funeral insurance policy in Spain — what is covered, who to call and what happens next.
Funeral claims guide → ✈️Travel Insurance Claims
Cancellations, medical emergencies abroad, lost luggage and flight delays — how to claim on your Generali travel policy.
Travel claims guide → 🐾Pet Insurance Claims
Vet fee claims, liability claims under Ley 7/2023 and how to report incidents involving your dog or cat.
Pet claims guide → 🏘Community Insurance Claims
Common area damage, civil liability and water ingress claims for residents’ communities (comunidades de propietarios) in Spain.
Community claims guide → ⚓Marine Insurance Claims
Boat damage, theft, salvage and third-party liability claims for pleasure craft on the Costa Blanca and beyond.
Marine claims guide →General Claims Advice
Report claims promptly
Under Spanish insurance law (Ley 50/1980), you must report any claim to your insurer within 7 days of the incident. We strongly recommend reporting within 48 hours while details are fresh. Late reporting can affect the outcome of your claim.
Keep all documentation
Photograph everything at the scene. Keep all invoices, receipts, police reports, medical certificates and correspondence. Do not carry out repairs or dispose of damaged items before Generali has assessed them, unless it is necessary to prevent further damage.
Do not admit fault
For any claim involving a third party — motor accident, liability, property damage — do not make any statement admitting responsibility. Determining fault is the role of the insurers and, where necessary, the courts.
We are here to help
As your authorised Generali agents, we can help you report claims, explain the process in English, liaise with Generali on your behalf, and ensure your interests are properly represented. Call us on 966 461 625 — Monday to Friday, 09:30 to 15:00.
Need Help With a Claim?
Call Turner Insurance and we will guide you through the claims process in English — step by step.