Insurance Claims Spain — What To Do

Making an insurance claim in a foreign country can feel daunting — especially when paperwork is in Spanish and processes are unfamiliar. This section of the Turner Insurance website gives you clear, step-by-step guidance for each type of Generali claim, written in plain British English.

We cover what to do at the scene of an accident, how to contact Generali, what documentation you need, and what to expect throughout the claims process. For any claim, you can always call us on 966 461 625 and we will guide you through it personally. In any emergency, dial 112 first — see our full guide to the emergency numbers in Spain. To understand how claims are settled between insurers, see how car insurance claims work in Spain, and keep a European Accident Statement in your car.

Claims Guides by Insurance Type

Select the type of claim below for a full step-by-step guide:

Claim Help for Every Product We Cover

We arrange and support claims on every policy we offer. Choose your product below for how-to-claim help — or call us on 966 461 625 and we will handle your claim in English. Some step-by-step guides are still being written; those pages link you to the policy conditions in the meantime.

General Claims Advice

Report claims promptly

Under Spanish insurance law (Ley 50/1980), a claim must be reported within 7 days of the incident. The easiest way is to report it to us — we log it with the insurer on your behalf and handle the process in English. We recommend telling us within 48 hours while details are fresh. Late reporting can affect the outcome of your claim.

Keep all documentation

Photograph everything at the scene. Keep all invoices, receipts, police reports, medical certificates and correspondence. Do not carry out repairs or dispose of damaged items before Generali has assessed them, unless it is necessary to prevent further damage.

Do not admit fault

For any claim involving a third party — motor accident, liability, property damage — do not make any statement admitting responsibility. Determining fault is the role of the insurers and, where necessary, the courts.

We are here to help

As your authorised Generali agents, we can help you report claims, explain the process in English, liaise with Generali on your behalf, and ensure your interests are properly represented. Call us on 966 461 625 — Monday to Friday, 09:30 to 15:00.