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General Claims Guidance

While the detailed guide is being finalised, here is general guidance that applies to all Generali insurance claims in Spain:

• Report promptly: Spanish insurance law (Ley 50/1980) requires claims to be reported within 7 days of the incident. Report as soon as possible, ideally within 48 hours.
• Have your policy number ready: This is printed on your insurance certificate. If you cannot find it, call Turner Insurance on 966 461 625.
• Photograph everything: Before any repairs or clean-up, photograph all damage from multiple angles.
• Keep all documentation: Invoices, receipts, police reports, correspondence — keep everything relating to the incident.
• Do not carry out repairs yet: Do not repair or dispose of damaged items before Generali has assessed them, unless necessary to prevent further damage. If urgent remedial work is needed, photograph first and retain all invoices.